Frequently Asked Questions

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I need to return my order what is your return policy?
Store Owner
  • Shortage claims must be made within 3 working days of receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. www.samsmotorsports.com cannot initiate any claims with the carrier. All approved refunds will be paid in the same form the payment was received. A 20% restocking fee will be assessed on all authorized returns. All special orders (personalized/specially fitted) items must be paid in full at the time of order. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, samsmotorsports will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items. Any refused shipments sent back to samsmotorsports does not constitute the right to a refund or credit. It is the customers responsibility to make all arrangements with samsmotorsports for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment and a 20% restocking fee on all products shipped. Return for exchange or refund will be allowed only within 7 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, modified, mounted, scratched, or defaced will be allowed. samsmotorsports must receive all Core Returns within 30 calendar days of the invoice date in order to receive a full credit refund. RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write the number clearly on the outside of your returning package and tag the item(s) inside with your name and RMA. Number. samsmotorsports must receive the return within 10 calendar days after the RMA Number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A refund, exchange, or core return will not be considered until all relevant items, hardware, and accessories have been returned to samsmotorsports. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact telephone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before installation.

    Store Owner
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I need to cancel my order, what should I do?
Store Owner
  • If your order has not yet been shipped we can cancel it, and refund your payment. Please contact us sales [at] samsmotorsports.com. All canceled order are subject to 5% fee (this will cover credit card fees which are none refundable).

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If has been over 8 business days and my order is still not here?
Store Owner
  • Please contact us immediately  sales [a]t samsmotorsports.com with your order number. Please allow up to 24 hours for a response.

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How long does it usually take to receive an order after I placed it?
Store Owner
  • Please allow up to 8 business days for delivery after an order has been shipped.

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If I place an order how do I know if it has been shipped out, I did not get a confirmation e-mail?
Store Owner
  • We make every effort to ship all orders placed during the time frame listed on the website, if a certain part is not available for shipping same day from our facility we will ship it directly from the manufacturer, if for any reason there is a long backorder on your order we will contact you immediately.

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I did not receive a tracking number does this mean my order has not yet been shipped?
Store Owner
  • Once the order is shipped our system will automatically email the tracking number, make sure you add our email address to your favorite list so you receive all the product updates. Occasionally the item you ordered might not be in our stock and is shipped directly from the manufacturer in which case there might be a delay few days in sending out your order. You can email us if you think your order is taking longer than expected.

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If I order an item can I pick it up from your store?
If I place an order online, can I pick it up from your store?
Store Owner
  • Even though our business is registered in Ohio, we don't have a store front, all orders are shipped from our warehouses located all over the USA.
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I placed an order and it says "Processing" what does this mean?

Store Owner
  • This means your order has been successfully placed, and is being processed, order hasn't been shipped yet.
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