Most of the products we offer are returnable. If you're not satisfied
with your purchase, you may return the item within 30 days of delivery
of your order. The item(s) must be in a new condition, including
original packaging, parts and paperwork. Orders returned in a new,
ready-to-sell condition will receive a refund, less a 20% restocking fee
and excluding any shipping costs.
Before returning an item please fill
out the Return Merchandise Authorization (RMA) Form found under your
account. Upon your return approval you will receive an RMA# and
instruction on how to proceed.
- No returns will be accepted without an RMA number.
- All returns must be shipped back in a new condition, including
original packaging, parts and paperwork. Once the shipment is made,
please email us with the tracking number.
- Merchandise must be in new and resalable condition. Must be
shipped back in the original packaging and contain all hardware,
components, instructions, etc. - everything that was originally
included. We do not accept returns on used, painted or altered
- RMA number must be clearly marked on the outside of the package,
or on the shipping label.
- We do not reimburse for any installation or labor charge. No
- Factory Defect or our error: Full refund including any original
shipping and handling charges. We will send you a pre-paid shipping
- Customized Products: Window Tint, Lamin-X Films, Monogramming
and embroidered logos on Dash Mat, Premier Floor Mats, and other
customized or special order items cannot be returned or refunded
except for defective items.
- Closeouts: All sales of closeout items are final, except for
- Customer ordering error, changed mind, etc.: Customer is
responsible for all return shipping charges. A 20% Restocking fee
- Exchanges: Customer is responsible for all return shipping
charges. A 20% Restocking fee will apply. Exchanges will be made
after our return center receives and inspects the merchandise. If
you request that an item be replaced, we will ship your new item
after we receive and process your returned product. Please allow
5-10 business days to process your return once it has arrived at our
warehouse. If you need the alternate item right away, we suggest
placing a new order for the replacement product via our online
- Credit or Refund: A credit or refund will be issued after our
return center receives and inspects the merchandise. After
inspection we will credit the card that was charged, less any
applicable shipping charges, restocking fees or taxes.
If you don't receive your refund within 10 business days of your
returned package delivery, please send an email to firstname.lastname@example.org
that include your RMA number and original order number.