Return Policy on Product Page
Most of the products we offer are returnable. If you're not satisfied with your purchase, you may return the item within 30 days of delivery of your order. The item(s) must be in a new condition, including original packaging, parts and paperwork. Orders returned in a new, ready-to-sell condition will receive a refund, less a 20% restocking fee and excluding any shipping costs.
Before returning an item please fill out the Return Merchandise Authorization (RMA) Form found under your account. Upon your return approval you will receive an RMA# and instruction on how to proceed.
- No returns will be accepted without an RMA number.
- All returns must be shipped back in a new condition, including original packaging, parts and paperwork. Once the shipment is made, please email us with the tracking number.
- Merchandise must be in new and resalable condition. Must be shipped back in the original packaging and contain all hardware, components, instructions, etc. - everything that was originally included. We do not accept returns on used, painted or altered merchandise.
- RMA number must be clearly marked on the outside of the package, or on the shipping label.
- We do not reimburse for any installation or labor charge. No exceptions.
- Factory Defect or our error: Full refund including any original shipping and handling charges. We will send you a pre-paid shipping label.
- Customized Products: Window Tint, Lamin-X Films, Monogramming and embroidered logos on Dash Mat, Premier Floor Mats, and other customized or special order items cannot be returned or refunded except for defective items.
- Closeouts: All sales of closeout items are final, except for defective items.
- Customer ordering error, changed mind, etc.: Customer is responsible for all return shipping charges. A 20% Restocking fee will apply.
- Exchanges: Customer is responsible for all return shipping charges. A 20% Restocking fee will apply. Exchanges will be made after our return center receives and inspects the merchandise. If you request that an item be replaced, we will ship your new item after we receive and process your returned product. Please allow 5-10 business days to process your return once it has arrived at our warehouse. If you need the alternate item right away, we suggest placing a new order for the replacement product via our online shopping cart.
- Credit or Refund: A credit or refund will be issued after our return center receives and inspects the merchandise. After inspection we will credit the card that was charged, less any applicable shipping charges, restocking fees or taxes.
If you don't receive your refund within 10 business days of your returned package delivery, please send an email to firstname.lastname@example.org that include your RMA number and original order number.