Frequently Asked Questions


Currently, we only offer Ground Shipping worldwide. However, we have a network of warehouses located all over the US, orders are shipping from the closest warehouse to the customer to ensure speedy delivery.


All orders within US and Canada are shipped using Ground Shipping. Some International orders are shipped using WorldWide Express, depend on the size of the package.

We have established partnership with most shipping companies. We ship with UPS, FedEx, USPS, DHL, OnTrac and other shippers.

Your order will ship with the shipper who has the fastest delivery to your address.

Tracking information will be provided when the order is shipped so you can track your order.

Due to security reasons we prefer to ship the order to your billing address. 

If you choose to have the order shipped to an address different than your billing address, you must choose that address during checkout. 

Requests to change the shipping address after the order is placed will be subject to manual verification and will delay the processing of the order or cause order cancellation.

Due to the size of the products we sell and the limitation by the shipping companies, we do not allow shipping to PO Box.

If your billing address is a PO Box, you can select a different shipping address at checkout.

Note: Choosing an address different than your verified billing address will delay the processing of your order and might cause order cancellation.


We do ship to many distinations across the world. You can calculate your shipping cost at checkout.

Orders placed before 2pm EST are processed the same day. However, the warehouse needs time to prepare and dispatch the order. The time required to ship out the product is displayed on the product page.

The time displayed on the product page represent working days (Exclude Saturday & Sunday) and is an estimated time based on historic dispatch time for the specific product.

Please Respect the Listed Time!


We do ship to over 90 countries. After adding a product to your cart you can calculate the shipping cost using "Estimate Shipping & Taxes" Option. If you do not find your country in the drop down list, fill out the International Shipping form found here.


We accept all major credit cards using Stripe and PayPal network.


You can pay your order using PayPal (even if you do not have PayPal account). Select PayPal as your payment option while checking out.

Yes. We accept all major credit cards including American Express (AMEX).


Our website use multi-layer security certificate (SSL). All the credit card information is encrypted and being handled by our merchant (Stripe).

We do not store any credit card information on our server.


Once the credit card information is typed on the website, this information is being submitted to the merchant using a secure connection. The credit card information is encrypted and fully managed by the merchant (Stripe).


The information you provide during checkout (billing / shipping address, credit card Information) is checked by our merchant fraud detection algorithm. If it decides the payment is a fraud, your card will be declined.

The funds will show as a pending transaction in your credit card statement for a period of time (usually 3-5 business days). The payment will then drop from your pending transactions and the funds are released back into your account.

This is done by your credit card company, to protect your card from abuse and block your card from over drafting.

We have no control over this process!


We do not discriminate against any credit card.

We do not encourage the use of someone else’s credit card. If you decide to use someone else’s credit card, make sure you have their permission.

When you place an order on our website, the credit card information is checked by our merchant to verify the payment authenticity and the owner information. Using someone else’s credit card might be flagged by the merchant risk algorithm and may cause the payment to decline.

Orders and Returns

Once an order is placed, our system automatically send out an order confirmation email with an order number. You should receive the email within minutes to the email you used at checkout. 

What to do if you do not receive an email?

  • Check the email you used is your correct email
  • Add [email protected] to your safe contact list
  • Check you Spam, Junk or Promotion folder in you email
  • Some email providers don't like emails generated from unknown email providers and do block our emails. In this case, contact us

The order status “processing” means that your order was placed successfully and is being prepared by our warehouse team for shipment.

Once we have issued a shipping label for an order, we will upload the tracking information to our website, at the same time an email is sent to the customer with the tracking information.

You can also view the tracking information on the website inside your account Dashboard, if you didn’t create an account during checkout, you can use the Track My Order page to find the tracking information.

Orders are processed at first come first serve bases. Once an order is shipped we will upload the tracking information to the website and email you a copy of the tracking. 

Shipping times varies based on your location, on average we are able to deliver orders inside the US within 3-5 business days of shipment. In most cases, orders are delivered within 3 business days of shipment. 

Keep in mind, that the processing time varies from one product to another, the processing time for each product is displayed on the product page. 

When an order is shipped you will receive an email with the tracking information. We strongly recommend that you add our email: [email protected] to your safe email list to ensure you receive order related emails. 

We do not send you marketing emails unless you opt-in to receive such emails!

Once the tracking number is available, we will email you on the email you used to place the order. 

The same information can be found on the website under My Account page, if you have an account with us. Or under Track My Order page, if you placed the order without creating an account. 


We understand that sometimes you need to cancel your order. If your order has not been shipped yet, please contact us to request order cancelation. Our customer service representatives will be able to assist you. 

Orders that have been shipped can’t be canceled and require a prior authorization to send them back. To initiate a return authorization request, locate your order inside your account or fill out the "Return Authorization Form" found here


Unfortunately, we do not allow In-Store Pickup. All orders must be shipped to you.


We do not encourage returns, but we understand that sometimes you need to return an order. To initiate a return request, visit your order page and submit a return authorization request, our customer service team will contact you with instructions to complete your return.

We have a customer friendly return policy, follow the link to view our comprehensive return policy.


We have 20% restocking fee on all returns where the reason for the return is not covered by our Easy Return policy.

Free return is offered in case the product needs to be returned due to our mistake.

  • Product is not as described.
  • Wrong fitment information.
  • Product is defective / damaged.
  • Wrong product received.

To request Free return, you must fill out the return authorization form found on order page, you can select the reason that best explain the reason of your return. 

Sam’s Motorsports is an authorized dealer for the brands we sell. If you are having problems with a product that you bought from us, you can reach out to the manufacturer to file a warranty claim. Your order receipt is considerer your proof of purchase. 

If you are unable to get support from the manufacturer of the product, feel free to contact us. Our customer service team will help you with your claim.

Please Note: Sam’s Motorsports will not be responsible for the cost of repair, replacement, shop time, hourly labor charges, or damage caused by incorrect parts that have been installed. Sam’s Motorsports liability is limited to replacement of new, uninstalled part(s) only.

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