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At Sam’s Motorsports we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in eCommerce. If product issues arise, our goal is to make the return or exchange as easy as possible, and this begins with having clear and conspicuous Terms & Conditions. A failure to adhere to these Terms and Conditions may result in the rejection of any refunds, exchanges, repairs or replacements. Please read these Terms & Conditions carefully as they are binding on both the Customer and Sam’s Motorsports.
Please note that as a result of the constant changes, improvements and developments in our industry, Sam’s Motorsports reserves the right to modify, alter or change these Terms & Conditions at any point in time, without prior notice. We recommend that you periodically check this page for future developments.
At Sam’s Motorsports, we understand that everything doesn’t always work out according to plan and returns happen. We want to make the process easy, to help you get back on the road fast! Please see our returns section below.
Most products can be returned within 30 days of purchase, provided the items are new, uninstalled, and with the original packaging.
We reserve the right to charge up to the full value of the product for items that do not meet those requirements.
Some restrictions apply. See terms below.
Visit the order page and click the “Return” button next to the product you wish to return.
Once your return is approved, we will provide you with:
This step may take 3 working days.
Pack everything that came with the product using its original packaging.
After we receive your package, we’ll process your refund or exchange immediately. You can expect to see the refund, less any applicable restocking fees, credited within 5-7 business days, to the payment method that you used when you originally placed your order. If you selected an exchange, we will ship your replacement promptly upon receipt of your returned item.
We will assist with cancellation of an order or product(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. Items that have been shipped already cannot be canceled or modified. Cancellations can be done online by submitting a request, or through our customer care team who can be reached via live chat or email. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected.
For more information on order cancellations please click here.
While Sam’s Motorsports strives to ensure that the products purchased will be the right fit, the first time, in perfect condition and proper fitment, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line or otherwise are simply incorrect.
If your product(s) arrive defective, damaged, flawed or simply incorrect, not at the fault of the customer, do not attempt to use, install, modify, or repair the part. Please contact our customer service team, who will assist during the process, work with you, and find the best solution of your issue.
In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. During this time, photos or video of the particular damage, defect, or fitment issues may be requested in order to correctly process your request, access the issue and underlying cause, and determine the next best steps.
If accepted, we will provide you with a prepaid return label to return the defective part. Upon return, we will inspect the part, which may require additional proofs, such as photos, videos or assessments, and upon confirmation of the defect at no fault of the customer, the exchange or replacement will be processed. In limited instances, return of the product may not be required, and in this event, additional steps may need to be taken as well.
Products must be returned to us within 30 days of delivery. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.
Please be advised that the returns, refunds or exchanges under this section do not apply to warranty claims. Warranties on products are offered by the manufacturers, and each manufacturers’ timeframes, terms and conditions, and schedules vary. You can find more information on how warranty claims are processed by clicking here. While warranty claims are specific to each manufacturer, Sam’s Motorsports will administer all warranty claims so that it may be as seamless as possible for our customers.
Payment for orders may be captured as soon as the order has been successfully placed or once the order has been shipped. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal). Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 business days for the credit to appear on your account.
If opt-in to receive refunds as “Store Credit”, the fund will be available for you to use on our website instantly.
At Sam’s Motorsports orders placed by 2 p.m. Eastern Time are usually processed the same day. Many of the products we sell are drop shipped directly from warehouses around the country.
Although certain items are kept in stock, some products are custom made to order and require manufacturing time.
Expected ship dates are our best estimate based on past shipping times and are more than 90% accurate. Should an unexpected delay in shipping occur, we will notify you by d e-mail of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.
In-stock items usually ship in 1-2 business days (weekends and holidays are not considered business days). The processing time is listed on the product page.
Please allow an additional 1 to 5 business days after the shipment date for delivery.
You can find more answers to your Shipping & Delivery questions below:
At Sam’s Motorsports, thousands of items have Free Shipping, which means no worries about extra costs on a vast majority of auto accessories for your vehicle.
Your shipping cost can be viewed in your Shopping Cart before finalizing your purchase. The exact shipping price and time varies, depending on product size, delivery method, and other factors. Pay close attention to shipping notes next to a product’s price, and you’ll be up-to-date on all of the shipping factors for your item(s).
The estimated shipping time of your item(s) is available on the Product Page. This is the estimated time for the item to leave the warehouse.
Once the item ships, please allow an additional 1-5 business days for delivery to your door. Because our products ship from warehouses across the U.S., exact shipping methods and times will vary by item. Also, your items may not ship together or arrive at the same time.
Get Free Shipping on qualified items without hidden fees.
Sam’s Motorsports has Free Shipping everyday on thousands of our products, saving you some valuable cash on accessories. Some restrictions do apply. Here’s the details:
Free Freight does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon. Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes.
Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you.
Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at [email protected] so we can complete the claim and process a replacement order.
If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.
Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at [email protected] so we can complete the claim and process a replacement order.
Sam’s Motorsports uses the best possible shipping method for your order’s delivery. The shipping company used to handle your order will vary by item, manufacturer or fulfillment center. At this time, we cannot change the shipping method used for your item(s) on request.
Because we work directly with the manufacturers, items may ship at different times from various locations in separate boxes. Therefore, we cannot assure you that items will ship together or arrive at the same time.
We usually receive a tracking number from our manufacturers when your order ships. We then email this tracking number to you within 24 hours of your order shipping out, so you can easily track your package(s) from the factory to your door.
You can also retrieve a tracking number when you check your Order Status. If a tracking number is available, it will show in the “shipping status” column. Each tracking number is linked to the shipper’s website for updated package status and estimated delivery date.
A tracking number may not be available for your order if the item has not shipped yet, is still being custom-manufactured for your vehicle, or if the direct-ship vendor for your item does not provide tracking numbers.
For your security, our manufacturers may require a signature for delivery. You may leave a note for the driver with special instructions, however, the delivery of the package is still at the discretion of the driver.
Reviews are used to help other customers make a wise decision about the product before they purchase it. After the order is completed, we will send you an email asking to provide your review regarding your order.
This review is your opinion and we expect you to provide an honest feedback about your whole experience with your purchase.
We will post this review on our website discreetly so your identity will not be revealed or used in any marketing activity.
In effort to provide our valued clients with the most up to date and accurate information, as well as to ensure that Sam’s Motorsports is always delivering to our clients the most comprehensive products portfolio and platform, Sam’s Motorsports is continuously implementing real-time updates to our online superstore and platform. Due to the tremendous amount of variety and diversity of our products offered, Sam’s Motorsports desires to have our clients well informed, and clients should be aware of the relevant federal, state, city and local laws that govern their transactions on products they purchase. As a result of the dynamism of our market, updates, modifications, amendments, alterations and changes must necessarily occur at any time, without prior notice, to these Terms & Conditions. Modifications may include, but are not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.
Generally, Sam’s Motorsports disclaims all loss, and is not responsible for, any additional charges, labor, loss or damage incurred as they are related to the products prucahsed from Sam’s Motorsports unless otherwise permitted under these Terms & Conditions. This disclaimer applies in all events, and to all situations.
In addition to the general disclaimer above, Sam’s Motorsports specifically disclaims the following categories of loss:
Additional charges arising from the following:
Please do keep in mind that this disclaimer applies to all products offered on the particular website, and in the event of any conflicting terms contained on specific pages of the website, the terms contained in this Terms & Conditions, and disclaimer, shall control.