Lost Package

If you have not received your merchandise, but your tracking number indicates that it has been delivered; please contact us and a replacement will be processed within 14 business days. We’ll cover the cost of the new product and handle the claim with the courier.

Lost Package Claims in 3 Easy Steps:

  • Double Check (Couriers occasionally leave items in hidden locations to prevent them from being stolen, or damaged by weather. Take a look around – ask your neighbors, roommates, or family members to make sure that the package was not left somewhere close by.)
  • File a claim
  • Get your replacement (A replacement is processed for you)
  • If a replacement is not available for immediate dispatch and you don’t wish to wait, we will issue a full refund.

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